Return Policy

Returns Made Easy
We want you to love your Skstride.com purchase. If you’re not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange.

Return Timeframe
You have 30 days from the delivery date to return your items. All returned items must be in new, unworn condition with original tags attached and packaging included.

How to Return Your Order
Follow these simple steps to return your items:

  1. Log into your Skstride.com account
  2. Go to “Order History” and select the order you want to return
  3. Choose the items you’re returning and select a reason
  4. Print your prepaid return label
  5. Pack items securely in the original box
  6. Attach the return label and drop off at any authorized shipping location

Return Conditions
For a successful return, please ensure:

  • Items are unworn and in original condition
  • All original tags are still attached
  • Shoes are in the original box
  • Packaging is not damaged or altered
  • All accessories and documentation are included

Non-Returnable Items
The following items cannot be returned:

  • Worn or damaged footwear
  • Items without original tags
  • Final sale items (marked as such)
  • Gift cards
  • Personalized products

Return Shipping Costs
We provide free return shipping for all orders within the United States. International customers are responsible for return shipping costs.

Refund Processing
Once we receive your return:

  • Please allow 5-7 business days for processing
  • Refunds are issued to your original payment method
  • You will receive an email confirmation when your refund is processed
  • Depending on your bank, it may take 3-5 business days for the refund to appear on your statement

Exchanges
We currently process returns rather than direct exchanges. To exchange an item:

  1. Return the original item for a refund
  2. Place a new order for the desired item or size

Damaged or Defective Items
If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • Provide photos of the damage or defect
  • We will send a replacement immediately
  • We cover all shipping costs for defective items

International Returns
International customers are responsible for:

  • Return shipping costs
  • Any customs duties or import fees
  • Ensuring proper documentation for returns

Return Status
You can check your return status by:

  • Logging into your Skstride.com account
  • Viewing your return in “Order History”
  • Contacting customer service for updates

Questions About Returns?
If you have any questions about our return policy or need assistance with a return, please contact our customer service team through the contact form on our website. We’re happy to help!